To watch Disneyplus adult content, you must go to 'disneyplus.com/verifyage'. However, there are cases where the screen for adult authentication does not appear or it is not possible to enter the 6-digit PIN received from the smartphone. ' and 'Are you traveling? If an error message such as 'Your location is different' appears, the solutions are as follows.
How to fix when the adult verification window does not appear
1. If you select one adult movie on DisneyPlus, you will be taken to the adult authentication window.
2. When the message 'Adult authentication is required' is displayed, select 'Authenticate now' and select 'Authenticate now' again.
3. Enter the registered email and select 'Next'.
4. Enter the password and select 'Next'.
5. On the profile screen, click 'My Profile'.
6. Enter your name and date of birth, and check the agreement to the terms and conditions. Then select 'Authenticate via text message'.
7. Enter the 6-digit number received with your smartphone and select [OK] to complete adult authentication. If the received 6-digit PIN is not entered, proceed to the next step.
What to do if the 6-digit adult verification pin number is not entered
Step 1
If input is not possible from the TV, you must connect to the PC and input the pin number.
Step 2
Go to the Edit Profile menu on your smartphone. And set the profile PIN to 'Off'. Then, go through the adult verification process again. Then you can enter the pin number. Then go back to the Edit Profile menu and set the Profile PIN to 'On'.
At the adult verification stage, 'Are you traveling? What to do when an error message 'Your location seems to have changed' appears
1. Go to 'Customer Center' on the DisneyPlus home screen.
2. Select the country name as 'United States'.
3. Select 'Live Chat'.
4. On the 'Tell me about your problem' screen, enter 'Technicla Problem' and click 'Live Chat'.
5. On the 'Start typing to filter the list of topics below' screen, select 'Settings'.
6. When the customer center staff appears on the chatting screen, enter the following information.
Contents for over the age of 19 cannot be viewed. Please transfer the region from US to my country.
7. If you wait after answering the additional questions from the customer center staff, you will receive a message that the region change has been completed.
8. Immediately log in to DisneyPlus again, check that the adult verification screen works normally, and close the chat window.
9. Proceed with adult verification and set to 19 years of age or older in profile edit.
Even if you access 'disneyplus.com/verifyage' on DisneyPlus, if you do not see the adult verification window or you cannot enter a 6-digit PIN, most of the solutions are resolved by going through the above steps.
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